
Privacy Policy
1. Introduction
Ladder Warehouse Pty Ltd (ABN 11 633 046 858) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, store, and safeguard your personal information when you interact with our website and services.
2. What Personal Information We Collect
We may collect contact details, order information, account details, payment information, website usage information, and communications you send to us.
3. How We Collect Personal Information
We collect information through purchases, enquiries, email communication, website usage, and form submissions.
4. Why We Collect Personal Information
We use personal information to process orders, respond to enquiries, communicate updates, improve services, and meet legal obligations.
5. Disclosure of Personal Information
We may disclose information to delivery partners, IT providers, payment processors, advisers, and government bodies.
6. Cross‑Border Disclosure
Some third‑party service providers may store or process data overseas. We take reasonable steps to ensure compliance with the Australian Privacy Principles.
7. Security of Personal Information
We use safeguards to protect personal information from misuse, loss, and unauthorised access.
8. Access and Correction
You may request access to or correction of your personal information.
9. Data Retention
We retain personal information only as long as needed or legally required.
10. Anonymity and Pseudonymity
Where lawful and reasonable, you may interact with us anonymously or under a pseudonym.
11. Cookies and Tracking Technologies
We use cookies for performance, analytics, user experience, and marketing.
12. Complaints
You may lodge privacy complaints with us or with the Office of the Australian Information Commissioner (OAIC).
13. Contact Us
Ladder Warehouse Pty Ltd
Address: 1 / 30 Kelliher Rd, Darra QLD 4076
Email: sales@ladderwarehouse.com.au
14. Changes to This Privacy Policy
We may update this Privacy Policy as needed. Changes will be published on this page.
Last updated: 20/03/2026
