Privacy Policy

1. Introduction

Ladder Warehouse Pty Ltd (ABN 11 633 046 858) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, store, and safeguard your personal information when you interact with our website and services.

2. What Personal Information We Collect

We may collect contact details, order information, account details, payment information, website usage information, and communications you send to us.

3. How We Collect Personal Information

We collect information through purchases, enquiries, email communication, website usage, and form submissions.

4. Why We Collect Personal Information

We use personal information to process orders, respond to enquiries, communicate updates, improve services, and meet legal obligations.

5. Disclosure of Personal Information

We may disclose information to delivery partners, IT providers, payment processors, advisers, and government bodies.

6. Cross‑Border Disclosure

Some third‑party service providers may store or process data overseas. We take reasonable steps to ensure compliance with the Australian Privacy Principles.

7. Security of Personal Information

We use safeguards to protect personal information from misuse, loss, and unauthorised access.

8. Access and Correction

You may request access to or correction of your personal information.

9. Data Retention

We retain personal information only as long as needed or legally required.

10. Anonymity and Pseudonymity

Where lawful and reasonable, you may interact with us anonymously or under a pseudonym.

11. Cookies and Tracking Technologies

We use cookies for performance, analytics, user experience, and marketing.

12. Complaints

You may lodge privacy complaints with us or with the Office of the Australian Information Commissioner (OAIC).

13. Contact Us

Ladder Warehouse Pty Ltd

Address: 1 / 30 Kelliher Rd, Darra QLD 4076

Email: sales@ladderwarehouse.com.au

14. Changes to This Privacy Policy

We may update this Privacy Policy as needed. Changes will be published on this page.

Last updated: 20/03/2026